Don’t think your order is right for you? Don’t sweat it! KOZOR offers free and easy returns within 30 days (7 days for pre-Loved items) after delivery – no questions asked!
Please ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items here. If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.
- KOZOR reserves the rights to withhold any refunds if your original item has not reached our warehouse.
- Ensure that refund details given are correct and complete. Any incorrect and/or incomplete entries will be refunded entirely to Store Credit.
- Exchanges are not allowed if the price difference is more than 30%.
- If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via Store Credit and your original payment method.
- Exchange orders are only refundable via Store Credit.
- Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
- We are unable to accommodate any refund reversal requests for Store Credit if 30 days have past from the refund date.
- Any refunded Store Credit that is used on a new order (including exchange orders), can only be refunded as Store Credit - even if a different refund method is selected.