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Don’t think your order is right for you? Don’t sweat it! KOZOR offers free and easy returns within 30 days (7 days for pre-Loved items) after delivery – no questions asked!

Please ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items here. If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.


Please note:

  • KOZOR reserves the rights to withhold any refunds if your original item has not reached our warehouse.
  • Ensure that refund details given are correct and complete. Any incorrect and/or incomplete entries will be refunded entirely to Store Credit.
  • Exchanges are not allowed if the price difference is more than 30%.
  • If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via Store Credit and your original payment method.
  • Exchange orders are only refundable via Store Credit.
  • Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
  • We are unable to accommodate any refund reversal requests for Store Credit if 30 days have past from the refund date.
  • Any refunded Store Credit that is used on a new order (including exchange orders), can only be refunded as Store Credit - even if a different refund method is selected.

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